lot has been written about the power of listening to customers. There is no doubt that listening to and developing a strong relationship with your customers is critical to business success. But I’ve learned thatit’s equally important to listen to your employees.
Recently, I sat down with dozens of our employees one on one. I’m working my way through conversations with every employee, to better understand what their passions are and help them set goals. What I found out truly amazed me.
First, I got a clear picture of just how talented our people are and how they all share a thirst to do
something great. Secondly, they also want to develop their knowledge and improve their skills.My employees shared with me what’s important to them personally, and it really opened my eyes.